Visana Health, Inc. (“Visana Health” or “Visana”) is deeply committed to protecting the privacy and security of our customers’ data, and to keeping your health information safe.
This policy applies to information we collect:
• Through the Services; and
• In email, text, or other electronic messages between you and any employee or agent of Visana Health.
This policy does not apply to the actions of any company or entity that we do not control and to individuals who we do not directly employ or manage.
Should you have any questions about this policy or our practices, please send an email to email@example.com.
What Information We Collect
Visana Health collects your personal information through the Services only when you voluntarily provide it to us. If you choose to go through our screening process and/or register for the Services we may ask you to provide personal information, including but not limited to: your name, address, telephone number and/or email address, menstrual cycle information, pain levels, and health information in connection with the use of our products or services. We also collect information that will allow you to establish a username and password. You may choose not to provide us with certain information, but that may result in our inability to provide you access to the Services.
What Information We Disclose
By using the Services you consent to and authorize Visana Health to disclose your eligibility for and participation in the Services (i.e. that you meet the enrollment criteria for the Services and that you have elected at your own discretion to participate) to others, including: Visana Health senior management and administrators, your personal Visana Health coach (“Visana Coach”) and other users of Visana Health’s Services. In particular, these entities may be able to access a range of information about you, such as your first and last name, symptom scores and participation in Visana Health’s program.
How to Review and Change Your Personal Information
If you become a Visana Health user, you may review your personal information by visiting the Visana Health mobile applications and accessing the “Settings menu.” To change or remove any information, please contact us through the application, or at firstname.lastname@example.org.
How We Use Personal Information That We Collect Online
(a) Internal Uses - We may use information we collect about you to:
• Administer your account;
• Allow your Visana Health Coach to personalize your experience;
• Provide you with access to particular tools and services;
• Respond to your inquiries and send you administrative communications;
• Obtain your feedback on our websites and our offerings;
• Statistically analyze user behavior and activity;
• Provide you with more relevant content;
• Conduct research and measurement activities;
• Send you personalized emails or secure electronic messages pertaining to your health information; or
• Contact you about the products and services that we offer.
We may combine personal and non-personal information collected by Visana Health about you, and may combine this information with information provided by external sources.
(b) Disclosure of Personal Information to Third Parties
We will not disclose any personal information about any of our users to any third-party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless: (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.
(c) Disclosure of Information by You
Through your use of the Services, you may choose to make your information, including PHI that you post and/or disclose in the course of engaging with the Services, available to Visana Health Coaches. As discussed above, the Services provide you the ability to share personal information, including regarding your medical condition and history to your Visana Health Coach. Any information you voluntarily choose to provide through the Services may be visible to your Visana Health Coach. As such, you should only provide information you feel comfortable disclosing to other members of your Visana Health Coach.
How We Protect Information Online
We exercise great care to protect your personal information through various administrative and physical safeguards. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection. However, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.
In addition, we limit Visana Health’s employees’ and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to this information, and then may only access or use the minimum necessary for the task at hand. We educate our employees about the importance of maintaining confidentiality of user information.
We also periodically review our security arrangements and safeguards.
How can you help protect your information?
If you are using a Visana Health website or mobile application for which you registered and choose a password, we recommend that you do not share your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Always remember to sign out of the Visana Health website and close your browser window when you have finished using the Services. This is to ensure that others cannot access your personal information and correspondence to us if others have access to your computer or mobile device.
We are committed to protecting the privacy of children. The Visana Health websites are not designed to be used by or intended to attract children under the age of 13. Individuals who we actually know are under the age of 13 are not permitted to use the Visana Health websites and we will not collect their personal information.
Links to Other Websites
We want to provide website visitors valuable information, services, and products. Featured programs and other Visana Health website content may link our users to third-party websites. Visana Health does not control and is not responsible for privacy or security practices of any third party websites.
California Civil Code Section 1798.83 permits users of the Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to us at email@example.com.
We do not share your personal information with other companies outside of Visana Health, Inc. for direct marketing use unless you consent or otherwise direct us to do so.
If you are a California resident under the age of 18, and user of the Services, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to firstname.lastname@example.org. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
December 16, 2019